SAFETY PROCEDURES

We would like to familiarize you with some of the safety regulations and equipment of our aircraft. Even if you are a regular air traveler, please take note of these important safety requirements.

1.Non-smoking
Please note that our flights are non-smoking. Smoking is not allowed at any time, or any place in the cabin.

2.Seating
Your seat number is printed on your boarding pass. Please take the indicated seat.

3.Baggage
Your carry-on baggage must be stowed underneath the seat in front of you, or in the overhead bins. Please take care when opening these bins in-flight or after landing, as some items might have shifted during take-off or landing. The carry-on baggage must not obstruct the aisles or the emergency exits.

4.Use of Electronic Devices
You are not allowed to use mobile phones, pagers, radio receivers, and transmitters when you are on an aircraft. These devices might interfere with the aircraft navigation instruments. They must be switched off or in flight mode until you are in the ground terminal.

5.Requirements during Take-off/Landing
For take-off and landing, please ensure that your seatback is in the upright position, your tray table, footrest, personal monitor, and your items are stowed. All portable electronic devices are switched off or in flight mode. Your seatbelt is fastened.

6.Use of Seat Belt
There are seatbelt signs visible throughout the cabin. Whenever these signs are switched on, please fasten your seatbelt. This is done by pushing the flat end into the buckle until you hear a click. To tighten the belt, pull the free end until it fits comfortably. To loosen it, pull back the release catch and adjust the buckle end. To unfasten it, lift the metal tab of the buckle. For your safety, we recommend that you keep your seatbelt fastened throughout the flight. Seatbelts for infants and extensions are available if required. Please ask your cabin crew.

7.Use of Oxygen Mask
If the cabin pressure in this aircraft fails, oxygen masks in the cabin and toilets will drop automatically from the ceiling. Please remain in your seat, reach up, and firmly pull the mask down to activate the oxygen flow. Place the mask over your nose and mouth and breathe normally while securing the elastic band around your head. Only when your mask is secured, should you assist children or fellow passengers.

8.EXIT light signs and Emergency exits
There are emergency exits in the cabin. EXIT light signs are located in the ceiling at each exit area and door frame. Please take a few minutes to familiarize yourself with the nearest exit. Should the evacuation be necessary, remove all high-heeled shoes. Leave all your luggage behind and move as quick as possible to the nearest exit. Jump onto the escape slide, and once you have reached the bottom, move away quickly.

9.Emergency Lights
In the event of emergency, the escape path marking lights will come on to guide you to the exits.

10.Use of life jacket when on-water landing
Should the landing on water happen, please take note of the following: there is a life jacket stored in a pouch underneath or between seats. In case of water evacuation, remove the life jacket from the pouch, put it over your head and tie the tapes firmly around your waist.

Do not inflate it while you are inside the aircraft. The life jacket must only be inflated by pulling down the red tag sharply, when you are at the exit. It can also be manually inflated by blowing air into the mouthpiece. A light and a whistle are attached to the jacket for attraction.

Special life jacket for small children is available on board the aircraft.

11.Brace for Impact
Should the aircraft have to make an emergency landing, a command “Brace for impact, Brace for impact” will be announced then “Heads down, Heads down” shouted by the cabin crew. Right after that, you should adopt the brace position as shown, and stay there until the aircraft comes to a complete stop.

12.Safety Instruction Card
Please study the safety instruction card located in the seat pocket in front of you for more details.

TRAVEL DOCUMENT

International Flights

All passengers (regardless of nationality) on International Flights should carry the following travel documents:

• Passport;

• Travel documents or immigration documents by Cambodia Law on entry, exit, transit, and residence of foreigners (such as loose-leaf visa, permanent residence card, temporary residence card, identity card. Identity card, or alternative documents as per agreement between the nations).

• If your children do not have a passport, their full names, date of birth, and stamped portrait picture have to be available in the travel document of the legitimate representative.

Domestic Flights

When traveling on Domestic Flights in Cambodia, passengers are required to present one of the below acceptable forms of identification (all of which must be valid at the time of travel):

• Passport

For Cambodia passengers also can use:

• Identification Card or equivalent.
• Motor vehicle Driver's License issued under the law of Cambodia
• Legal document from authorities to confirm that the passenger's Identification Card is lost or yet to be issued
• Children can use Birth Certificate or equivalent.

The travel document conditions

• Passengers’ travel documents as referred to above must meet the following conditions:

• Travel documents are the original copies, stamped with a portrait picture and still valid.

• If passengers use birth registration or birth certificate, that travel document must be the original copy or a copy certified by a notarial office with legal status.

• Documents without a stamped portrait picture are not accepted. Except: Birth Certificate, Birth Certifying Form, or escort document issued by a recognized authority

E-ARRIVAL APPLICATION

To make the process easier and faster for your arrival into the Kingdom of Cambodia, the General Department of Immigration has developed a new system for all travelers to prepare and submit all necessary documents in advance.

Effective 1 September 2024, all inbound travelers to Cambodia will be required to submit an electronic arrival card before entering the country.
The new digital form includes the Electronic Visa On-Arrival, Immigration Form, Health Declaration, and Custom Declaration.

Travelers can access the e-Arrival system up to 7 days before their arrival. It is available through two channels:

• Official Website:The official government website https://arrival.gov.kh/, allows for online submission of the e-Arrival card.

• Mobile App:The Cambodia e-Arrival app is available on the Apple App Store and Google Play Store. It offers a convenient mobile platform for completing the e-Arrival card.

IN-FLIGHT SERVICE

On flights, Air Cambodia provides free meals and drinks for passengers.
Passengers are served a variety of drinks such as water, tea, coffee, beer.
Depending on the length of the flight, passengers can be served snacks, light meals, or hot meals (breakfast, lunch, or dinner based on the departure time of the flight).

TICKET CHANGES/REFUND

For refunding your ticket(s) purchased online by credit card, you may fill up the refund request form and email it to Air Cambodia helpdesk by using your registered email address which was entered when you purchased the ticket. Refunding will be credited directly to the credit card that was used to purchase the tickets online and it is 14 working days after the Air Cambodia ticketing office processed the refund transaction.

For ticket changes including rebooking, and rerouting, you need to email lucky@aircambodia.com and we will check whether your ticket can be changed. If not, you may be required to refund and book a new ticket by using your credit card.

Note:

Subject to the terms associated with your purchased fare, refund/change may NOT be allowed. Or there may be a refund/change fee involved. For more information about your ticket condition.